Greater protection for businesses in energy market

Stronger protections and consumer rights to be introduced.

Small businesses are set to benefit from greater protections and consumer rights when things go wrong in the energy market. 

Plans to strengthen the Energy Ombudsman will help customers resolve disputes with their suppliers, giving it further powers to stand up for consumer interests.  

The time the Ombudsman considers complaints would also be cut from an average of 6 to 4 weeks – helping consumers receive redress more quickly and easily when their supplier lets them down.  

New measures will also stamp out exploitation when dealing with energy brokers and price comparison sites.

New plans will also standardise contracts when businesses and public sector firms are required to install smart meters, providing up to almost £200 million in energy savings. 

Read the full article on The Gov.uk website:

https://www.gov.uk/government/news/greater-protection-for-families-and-businesses-in-energy-market